Rovelle Bags — Complete Store FAQs
Q #1: What is Rovelle Bags?
Rovelle Bags is a premium online handbag store offering luxury designer-inspired bags from the world's most iconic fashion houses, including Louis Vuitton, Chanel, Gucci, Hermès, Christian Dior, Prada, Fendi, Celine, and Burberry.
Q #2: Are Rovelle Bags authentic designer bags?
Rovelle Bags sells high-quality, designer-inspired handbags. Our pieces are not sold as authentic brand-name items. We curate premium bags that reflect the aesthetic, craftsmanship, and silhouettes of iconic luxury fashion houses at a price that makes that elevated style genuinely accessible.
Q #3: Do the bags come with dust bags, boxes, or packaging?
Yes. All items in our collection come as full sets including dust bags, boxes, and branded packaging.
Q #4: What payment methods do you accept?
We accept all major payment methods through our secure Shopify checkout, including PayPal, Payoneer, Credit and Debit cards. All transactions are processed through encrypted, secure payment gateways.
Q #5: Do you offer a discount for multiple products?
Yes, there is a flat 10% discount for more than 2 products.
Q #6: Where do you ship to?
We ship worldwide with free shipping on all orders, no matter where you're located.
Q #7: How long does delivery take?
Orders are processed within 1 to 3 business days after purchase. Delivery typically takes 12 to 15 business days from the date of dispatch. You will receive a tracking number via email once your order has shipped so you can follow its journey.
Q #8: What happens if my order is delayed?
Occasional delays can occur due to high demand, customs processing, or courier circumstances. If your order has not arrived within the estimated delivery window, contact us at rovellebags8@gmail.com and we will investigate immediately and keep you updated.
Q #9: Do I need to pay customs or import duties?
No.
Q #10: Are your bags suitable as gifts?
Absolutely. Our bags are beautifully packaged and make exceptional gifts for birthdays, anniversaries, holidays, or any occasion where you want to give something that feels genuinely luxurious. If you need gift packaging or a specific delivery date, contact us and we will do our best to accommodate you.
Q #11: Can I change or cancel my order after placing it?
Yes, as long as the order hasn't shipped yet. Contact us as soon as possible with your order number and we'll do our best to update the address, swap an item, or cancel it before it's processed.
Q #12: What if my bag arrives damaged or incorrect?
We're sorry if that happens. Email us photos of the item and your order number within 2 days of delivery, and we'll arrange a replacement or refund at no extra cost to you.
STILL HAVE A QUESTION?
Our team is here to help with anything not covered above.
Browse all bags: https://rovellebags.myshopify.com/collections
Email: rovellebags8@gmail.com | WhatsApp: +44 7498651483
We respond within 24 hours and are always happy to help you find the perfect bag.